TERMS & CONDITIONS

Effective date: 2/11/2023

Terms & Conditions are governed by the Laws of Victoria, Australia, and signatories submit to the jurisdiction of the courts of Victoria, Australia.

 

Student Privacy Policy

This Privacy Policy applies to all student personal information collected by the Animal Acupuncture Academy.

1. What is "personal information"?
(a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

 

2. What information do we collect?
(a) The kind of personal information we collect includes personal (including sensitive or health information) for purposes relevant to your enrolment and the administration of your course (including assessing and processing of your application, administering enrolment details, and assisting with statistical and market research and planning) and to provide you with information about other courses, products, and services available at the AAA.
(b) If any law requires particular information to be collected, the AAA will inform you at the time of collection. If you fail to provide the AAA with such information when you are asked, the AAA will be unable to fulfil some or all enrolment-related and government reporting or statistical requirements, or to maintain your complete academic record. The AAA will not otherwise disclose your information without your consent unless required or authorised by law.
(c) I authorise the AAA to verify the authenticity of my academic/professional qualifications and my work experience and I understand the AAA may inform other organisations or regulatory agencies if any of the information in my application is not accurate.

 

3. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us at [email protected].


4. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as at [email protected]. All complaints will be considered by the AAA Director and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

 

5. How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us at [email protected].

 

Study Rules and General Conditions

 

The AAA states and/or requires that:

  • All course materials will be sent digitally to the student. Offline or paper course materials are not available.
  • The AAA will automatically add student details to the AAA e-mail list unless otherwise requested by the student in writing not to do so.
  • Printed Certificates will be ordered at monthly intervals and will be mailed out to students unless otherwise arranged.

 

To qualify for certification, a student must be able to fulfil the following obligations:

  • Demonstrate to the AAA that academic and technical skills have been obtained to a satisfactory degree through examination.
  • No Recognition of Prior Learning are available for the Animal Acupuncture Course by the AAA and all requirements must be met in full.
  • Demonstrate that he/she/they will be a suitable member of the profession through professional ethics, behaviour, and manner.
  • Satisfy all academic, financial, and clinical obligations to the AAA.

 

Study components:

  • Lessons are accessible online and may reference external (usually open-source) supplementary readings or videos from time to time.
  • Quizzes are compulsory and must be submitted for marking before the student can progress to the next lesson. Quizzes are “open book” which means that you can look up any material at all to help you answer the questions.
  • Written assignments may be given from time to time. Assignments are used to test the students comprehension of the bigger picture. Written assignments must be appropriately referenced and comply with Copyright law.
  • Video assignments will be given during clinical practice. Assignments are used to assess the student’s clinical competency and to provide feedback. Students must have access to a device with video-recording abilities (such as a phone or tablet). Students must ensure the practice of acupuncture (including needles or therapeutic laser) is lawful in the jurisdiction where they complete the clinical practice.
  • E-mail support: Fees paid by the student cover their right of e-mail access to a tutor whether or not that right is exercised. Right of access provides for unlimited reasonable written access to a tutor for the purposes of clarification of any points or issues raised in the current lesson material only. These questions must be in the English language. Students who continually abuse their right of access may forfeit that right.
  • Access: Lessons are for the exclusive use of the enrolled student ONLY and no material provided to the student may be given, shared, lent, or sold to any other person or persons.
  • Copyright: The Copyright of any lesson or material within a lesson remains the property of the Copyright holder. The AAA reserves the right to withhold the student Certificate if Copyright law is breached and the student does not remedy the Copyright breach, in writing, within 28 days of being notified of the breach in writing by the AAA.

 

Clinical practice:

  • Students are strongly advised not to consult professionally with the public until they have graduated, except under the guidance and supervision of a qualified practitioner.
  • Students are strongly advised to obtain public liability and professional indemnity student insurance prior to commencing any clinical practice.
  • The AAA, lecturers, or staff will not be held liable in respect of any information, instruction, or advice given to any student, ex-student or practitioner, whether directions given at any time or in any situation are followed or not. The course is given as advice and instruction, and anyone carrying out treatment under these conditions must accept full responsibility for such consultation and/or treatment. The student will assume all risks associated with working on animals.
  • The student agrees to hold harmless and indemnify the AAA from any and all claims, demands or lawsuits for property damage, personal injury or death, including legal costs, arising out of or related to any techniques learned in this course.
  • The student is aware that they need to follow laws regarding animal acupuncture and will not hold the AAA responsible for any violations of those laws.

 

Bonuses:

  • Bonuses are not essential for the completion of the course and are not part of the course. Bonuses are provided on a per-offer basis, at a specific point in time, and/or in limited quantities. If a bonus becomes unavailable, the AAA will let the student know in writing. No refund requests can be made for bonuses.

 

The AAA reserves the right to:

  • Make any changes at any time to course content, syllabus, lecturers, guidelines, schedules, seminars/tutorials, clinics, examination methods etc. or any other provision contained in the course prospectus or any brochure. The student acknowledges the unreserved right of the AAA to, at any time, alter its course curriculum as it sees fit.

 

Payment & Refund Policy

 

Payment Policy:

The following policy applies:

  • Payment of student fees are accepted through the online payment provider (Stripe).
  • Students on a payment plan must remain regular with their payments to ensure they do not fall behind. Late payments will result in the course offer being revoked until due monies are paid to the AAA. This includes lesson content, assignments, quizzes, live components, and Certification.
  • The Student must pay all monies owed to the AAA to be eligible for Certification.
  • The AAA reserves the right to charge interest on all overdue course fees and/or payment for products ordered at the daily percentage rate equivalent to the prime overdraft rate for the time being applied by Citibank plus GST (10%). This charge applies from 5 working days after due date of payment.
  • All student fees will be refunded if the AAA cancels or postpones course commencement by more than four weeks, unless alternative arrangements can be made which are acceptable to the student.

 

Refund Policy:

Applications for refunds for courses will only be accepted if they are received, in writing. Refund terms are as follows:

  • Strictly no refunds for presale discounted courses.
  • A full refund of the paid fees will be provided for standard courses (including courses purchased with a payment plan) if a refund request is received by the AAA in writing within 14 days of the student enrolling. Refunds will be made using the method of payment used by the student to pay the fees, and course access will be terminated.
  • Past 14 days from the student enrolment date, no refunds will apply. All monies paid for that course are non-refundable and all course fees still outstanding and payment instalments plans are to be honoured.
  • Students may not de-enrol to re-enrol during a sale or promotional period.

 

Withdrawals:

  • Students wishing to withdraw from their studies completely once the course has commenced must advise the AAA in writing. All course fees still outstanding and payments instalments plans are to be honoured.

 

Complaint Policy

If the AAA course does not meet your expectations, we encourage you to let us know. The AAA is committed to learning from your experiences as it will help us to continually improve the course we deliver. The AAA has a structured approach to resolving complaints.

 

  1.  Send Complaint

If you are dissatisfied with the online course, you can lodge a complaint with the AAA.

Please include in your complaint the following details:

  • your name and contact details;
  • the nature of the complaint;
  • details of any steps you have already taken to resolve the complaint;
  • details of conversations you may have had with us that may be relevant to your complaint and;
  • copies of any documentation which may be relevant.

Please send your complaint to [email protected]

 

  1.  Evaluation and Response

The AAA Director will take note of the information you provide and will respond to your complaint within 14 working days. If the complaint cannot be resolved internally in a mutually acceptable manner, an external mediator may be engaged.